THE ANGELWOOD GLOSSARY
Useful words.
Clearer thinking.
Plain-English definitions for the language of client relationships, delivery, billing and retention.
A
C
Change Order
A formal request to modify the original project scope, typically with associated cost and timeline adjustments.
Client Churn Rate
The percentage of clients who stop working with a firm during a specific period.
Client Communication
All interactions between firm and client, including updates, meetings, emails, and portal activity.
Client Expectations
What clients anticipate receiving from a firm engagement, including results, timelines, and service experience.
Client Feedback
Input from clients about firm performance, deliverables, and overall experience.
Client Health Score
A composite metric that predicts client satisfaction and churn risk based on engagement signals.
Client Lifetime Value (CLV)
The total revenue a firm can expect from a client relationship over its entire duration.
Client Onboarding
The structured process of integrating new clients and setting them up for success with your firm.
Client Portal
A secure online space where clients can access project updates, approve deliverables, and communicate with their firm.
Client Retention Rate
The percentage of clients a firm keeps over a specific period, typically measured annually.
Client Satisfaction
A measure of how well a firm's services meet or exceed client expectations.
M
N
P
Q
R
S
Scope Creep
The gradual expansion of project requirements beyond the original agreement, often without corresponding budget increases.
Service Delivery
The execution and fulfillment of services promised to clients, including quality, timing, and communication.
Statement of Work (SOW)
A formal document defining project scope, deliverables, timeline, and terms between a firm and client.
U
V
W
Who is The Angelwood glossary for?
The Angelwood glossary is built for professional services firms that need clearer retention and delivery language and a stronger path to faster decisions.
What will I find on this page?
This page groups the most relevant retention and delivery language resources so firms can compare options and move to the right next step faster.
How should I use this page?
Start with the section that matches your current bottleneck, review the recommended pages, and use the CTA when you are ready to evaluate Angelwood in context.
THE CLIENT EXPERIENCE, IN ORDER
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