Input from clients about agency performance, deliverables, and overall experience.
Input from clients about agency performance, deliverables, and overall experience.
Client feedback includes formal mechanisms (surveys, reviews) and informal signals (response time, engagement levels). Actively seeking and acting on feedback demonstrates commitment to improvement and gives clients voice in the relationship.
Clients who feel heard are more likely to stay. However, most dissatisfied clients don't complain—they just leave. Proactive feedback collection at key milestones catches issues early. The key is acting on feedback, not just collecting it.
Feedback loop: Post-milestone survey, quarterly satisfaction check-in, annual relationship review, plus monitoring portal engagement as implicit feedback.
Angelwood tracks client engagement and enables structured feedback collection at key project milestones.
Explore related concepts
A measure of how well an agency's services meet or exceed client expectations.
A structured meeting to review performance, discuss strategy, and strengthen client relationships every quarter.
A composite metric that predicts client satisfaction and churn risk based on engagement signals.