Start free trial

THE ANGELWOOD GLOSSARY

Client Feedback

Input from clients about firm performance, deliverables, and overall experience.

DEFINITION FIRST

Input from clients about firm performance, deliverables, and overall experience.

WHO THIS IS FOR

Best for operators who need a quick definition first and then the operational context behind client feedback.

Definition

Client feedback includes formal mechanisms (surveys, reviews) and informal signals (response time, engagement levels). Actively seeking and acting on feedback demonstrates commitment to improvement and gives clients voice in the relationship.

Why it matters

Clients who feel heard are more likely to stay. However, most dissatisfied clients don't complain—they just leave. Proactive feedback collection at key milestones catches issues early. The key is acting on feedback, not just collecting it.

AN ILLUSTRATION

Example

Feedback loop: Post-milestone survey, quarterly satisfaction check-in, annual relationship review, plus monitoring portal engagement as implicit feedback.

IN YOUR CLIENT WORK

Capture Client Feedback

Angelwood tracks client engagement and enables structured feedback collection at key project milestones.

Explore the workflow

THE NEXT USEFUL STEP

Related terms

Client Satisfaction

A measure of how well a firm's services meet or exceed client expectations.

Quarterly Business Review (QBR)

A structured meeting to review performance, discuss strategy, and strengthen client relationships every quarter.

Client Health Score

A composite metric that predicts client satisfaction and churn risk based on engagement signals.

THE NEXT USEFUL STEP

Put the idea to work

Improve Client Satisfaction

NPS scores lower than you'd like? Clients feeling disconnected?

Reduce Client Churn

Sound familiar? Clients ghost you, then suddenly cancel.

YOUR NEXT STEP

A clearer next step for your team.

Explore the client portalBrowse the glossary