Ticket Analytics Dashboard
Display ticket volumes, resolution times, first response times, and SLA compliance.
Zendesk / INTEGRATION GUIDE
Zendesk + Angelwood Integration
Clients see their support performance data in real-time. No Zendesk licenses required for clients.
NOT AVAILABLEAngelwood does not connect to Zendesk today. This guide describes the workflow around it, not a working connection.
QUICK ANSWER
Connect Zendesk with Angelwood to share ticket volumes, resolution times, and customer satisfaction metrics with clients without granting Zendesk agent access.
WHO THIS IS FOR
Best for teams that use Zendesk and want to know where Angelwood stands with it today.
THE WORKFLOW
What you get with Zendesk
CSAT & NPS Tracking
Show customer satisfaction ratings and Net Promoter Scores with trend analysis.
Agent Performance
Display team performance metrics (aggregated) to demonstrate support quality.
FROM SETUP TO SHARED CONTEXT
How it works
- 01
Connect Zendesk
OAuth authentication with your Zendesk admin account.
- 02
Map brands/organizations
Assign Zendesk organizations or brands to each client portal.
- 03
Configure visible metrics
Choose which ticket and satisfaction metrics to display.
- 04
Clients track support quality
Clients see their support performance data automatically updated.
IN PRACTICE
How firms use Zendesk with Angelwood
Ways to apply this workflow to client work
BPO/Support Agencies
Give clients full visibility into ticket handling and SLA performance.
OutcomeProve SLA compliance with transparent data
Customer Experience Agencies
Display CSAT improvements and customer satisfaction trends over time.
OutcomeJustify CX investments with satisfaction scores
Managed Service Providers
Show clients their support ticket volumes and resolution metrics.
OutcomeBuild trust with operational transparency
GOOD QUESTIONS
Zendesk Integration FAQs
Do clients need Zendesk licenses?
No. Clients access support metrics through their Angelwood portal without Zendesk licenses.
Can I filter by Zendesk organization?
Yes. Show only tickets and metrics related to each clients organization in Zendesk.
What about multi-brand Zendesk setups?
Full support for multi-brand setups. Map different brands to different clients.
How often does ticket data sync?
Data syncs hourly by default. More frequent syncing available on higher plans.
Can clients submit tickets from the portal?
Optional. Enable ticket submission directly from the client portal if desired.
YOUR NEXT STEP
Ready to try Angelwood?
Start your 14-day free trial. No credit card required.