Zendesk + Angelwood Integration
Clients see their support performance data in real-time. No Zendesk licenses required for clients.
Quick answer
Connect Zendesk with Angelwood to share ticket volumes, resolution times, and customer satisfaction metrics with clients without granting Zendesk agent access.
Who this is for
Best for teams already relying on Zendesk and needing their client-facing updates, approvals, or reporting to stay in sync.
Best fit when
- BPO/Support Agencies
- Customer Experience Agencies
- Ticket Analytics Dashboard
Reviewed March 2026
What you get with Zendesk
Seamlessly connect your workflow with Angelwood
Ticket Analytics Dashboard
Display ticket volumes, resolution times, first response times, and SLA compliance.
CSAT & NPS Tracking
Show customer satisfaction ratings and Net Promoter Scores with trend analysis.
Agent Performance
Display team performance metrics (aggregated) to demonstrate support quality.
How it works
Get started with Zendesk in minutes
Connect Zendesk
OAuth authentication with your Zendesk admin account.
Map brands/organizations
Assign Zendesk organizations or brands to each client portal.
Configure visible metrics
Choose which ticket and satisfaction metrics to display.
Clients track support quality
Clients see their support performance data automatically updated.
How firms use Zendesk with Angelwood
Real outcomes from real firms
BPO/Support Agencies
Give clients full visibility into ticket handling and SLA performance.
Customer Experience Agencies
Display CSAT improvements and customer satisfaction trends over time.
Managed Service Providers
Show clients their support ticket volumes and resolution metrics.
Zendesk Integration FAQs
Related Integrations
Use these sibling pages to compare adjacent integration workflows.
Problems This Integration Supports
Move from tooling to the retention or delivery workflow it improves.
Ready to connect Zendesk?
Start your 14-day free trial. No credit card required.