# Website scope of work

Replace everything in [brackets]. Delete sections that don’t apply.

---

## Project details

Project: [Name]
Client: [Company]
Provider: [Your business]
Reference: [SOW-001]
Governing agreement: [Master service agreement dated … / terms attached]

## 1. Background and objectives

[Why the project exists and what success looks like.]

## 2. Scope of work

1. **Discovery:** [activities]
2. **Design:** [activities]
3. **Build:** [activities]
4. **Testing and launch:** [activities]

## 3. Deliverables

| # | Deliverable | Description / format | Due |
| --- | --- | --- | --- |
| 1 | [Sitemap and wireframes] | [Detail] | [Date] |
| 2 | [Designs for the homepage and inner-page templates] | [Detail] | [Date] |
| 3 | [Built, tested website on the client’s hosting] | [Detail] | [Date] |
| 4 | [Editor training and a short how-to guide] | [Detail] | [Date] |

## 4. Out of scope

- [Copywriting and photography]
- [Domain, hosting and third-party subscriptions]
- [SEO beyond page titles and descriptions]
- [Ongoing maintenance after launch]

## 5. Assumptions and client responsibilities

- [Final copy and images for every page]
- [Access to the domain, hosting and booking system by invitation]
- [One approver for each design stage]

If these are late, dependent dates move by the same amount of time.

## 6. Milestones

| Milestone | Target date | Depends on |
| --- | --- | --- |
| Discovery | [Date] | [Approval or input] |
| Design | [Date] | [Approval or input] |
| Build | [Date] | [Approval or input] |
| Testing and launch | [Date] | [Approval or input] |

## 7. Acceptance

The client’s named approver reviews each deliverable within [5] working days. Deliverables are accepted on written approval, or when the review period passes without material issues being raised.

## 8. Changes

Changes to scope, deliverables or timeline are agreed in writing, with the effect on fees and dates, before work begins.

## 9. Fees and payment

Fee: [Amount and basis]
Schedule: [Payment by milestone]
Expenses: [At cost with approval / included]

## 10. Sign-off

Client: [Name, title, signature, date]
Provider: [Name, title, signature, date]

---

## Before it’s signed

- [ ] Every deliverable is specific and testable.
- [ ] Exclusions cover the requests you can already predict.
- [ ] Client responsibilities have dates.
- [ ] A named approver and review window are set.
- [ ] The change process is clear.
- [ ] Fees match the proposal.

---

# Example: Brightpath Web scope of work for Northfield Physio

Key sections for a five-page website with online booking. Both companies are fictional.

## Deliverables

| # | Deliverable | Phase |
| --- | --- | --- |
| 1 | Sitemap and wireframes | Discovery |
| 2 | Designs for the homepage and inner-page templates | Design |
| 3 | Built, tested website on the client’s hosting | Build |
| 4 | Editor training and a short how-to guide | Testing and launch |

## Out of scope

- Copywriting and photography
- Domain, hosting and third-party subscriptions
- SEO beyond page titles and descriptions
- Ongoing maintenance after launch

## Client responsibilities

- Final copy and images for every page
- Access to the domain, hosting and booking system by invitation
- One approver for each design stage

## Fees

Total: $7,150.00 excluding tax
Schedule: Invoiced at the end of each phase: Discovery, Design, Build, Testing and launch

## Content and launch dates

Launch dates assume the client supplies final content by the agreed date. If content is late, the launch date moves by the same amount of time.

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