# Client satisfaction survey

Delete questions you don’t need and mark optional ones. Let people answer “not sure yet”.

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## Details

Client / company: [Name]
Completed by: [Name, role]
Date: [Date]

## Overall

- Overall, how satisfied are you with our work? (1 = very dissatisfied, 5 = very satisfied) [Answer]
- How likely are you to recommend us to a colleague? (0–10) [Answer]

## Specific areas (1–5)

- Quality of the work [Answer]
- Communication and responsiveness [Answer]
- Meeting deadlines [Answer]
- Value for money [Answer]
- Understanding of your business [Answer]

## Open questions

- What do we do especially well? [Answer]
- What should we do differently? [Answer]
- Is there anything we could help with that we don’t today? [Answer]

## Follow-up

- May we contact you about your answers? (Yes / No) [Answer]
- May we quote your feedback publicly? (Yes / No) [Answer]

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## Before you send it

- [ ] Every question has a reason to be there.
- [ ] Optional questions are marked.
- [ ] It takes under ten minutes to complete.
- [ ] It doesn’t ask for passwords or sensitive files.
- [ ] You’ve said how answers will be used and stored.
- [ ] You know who reviews the answers and when.

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# Example: Calder Manufacturing, quarter 2

Sample answers from a fictional client.

## Sample answers

- **Overall satisfaction?** 4 out of 5
- **Recommend?** 8 out of 10
- **Communication?** 3 out of 5: weekly updates sometimes arrive late.
- **Do differently?** Tell us earlier when something will slip.

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