# Client feedback form

Delete questions you don’t need and mark optional ones. Let people answer “not sure yet”.

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## Details

Client / company: [Name]
Completed by: [Name, role]
Date: [Date]

## The project

- Did the project achieve what you hoped? Why or why not? [Answer]
- What did we do well? [Answer]
- What should we have done differently? [Answer]

## Working together

- How clear was our communication? (1–5) [Answer]
- How easy was it to give feedback and approvals? (1–5) [Answer]

## Outcome

- What has changed since the project, if anything? [Answer]

## Next steps

- Is there more we could help with? [Answer]
- May we use your comments as a testimonial? (Yes / No) [Answer]
- Would you introduce us to someone who might benefit? (Yes / No) [Answer]

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## Before you send it

- [ ] Every question has a reason to be there.
- [ ] Optional questions are marked.
- [ ] It takes under ten minutes to complete.
- [ ] It doesn’t ask for passwords or sensitive files.
- [ ] You’ve said how answers will be used and stored.
- [ ] You know who reviews the answers and when.

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# Example: Northfield Physio website project

Sample answers from a fictional client.

## Sample answers

- **Achieve what you hoped?** Yes — online bookings are up and phone calls are down.
- **Done differently?** We’d have liked the content deadline explained earlier.
- **Testimonial?** Yes.

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